Product Support
This page is for help with the Plectara app and this website. It is not a medical service. If you need care, contact a clinician or emergency services.
How Do I Contact Plectara?
Use the form on this page or email support@plectara.com. Please include your device type (iPhone or Android) and a short description of what you need. Do not send sensitive health information, photos of medical records, or diary contents.
Where Is My Diary Stored?
Plectara keeps a copy of your log on this device and syncs it to your Plectara account. Sync is part of the service. Health import and optional cloud AI are separate. See the privacy policy for details.
How Do I Connect or Disconnect Apple Health or Health Connect?
Connecting is optional. You can skip it during onboarding and connect or disconnect later in Preferences. Disconnecting stops new imports. Entries already copied into Plectara stay in your diary (including the synced copy) until you delete them. You can also revoke access in the Health or Health Connect apps on your device.
How Do I Delete My Data?
Edit or delete individual diary entries in the app. Uninstalling Plectara removes local data on that device. It does not by itself erase a synced account. Email support@plectara.com.
Is Plectara Medical Advice?
No. Plectara is a personal health diary with optional pattern spotting and optional AI that explains findings. It does not diagnose, treat, or replace professional care. Urgent or worsening symptoms deserve a clinician or emergency services. Read the legal disclaimers.
Send a Message
Product questions, store listing issues, and bug reports are welcome. We will follow up at the email address you provide.