Delete Your Plectara Account

Delete in the App

1. Open Plectara and sign in.
2. Go to Preferences → Account.
3. Tap Delete Account and confirm.

Deletion happens right away. If the app cannot reach our servers, it tells you the account was not deleted and keeps your diary, so you can try again or email us.

Request Deletion by Email

If you no longer have the app, email support@plectara.com from the email address you used to sign in, with the subject “Delete my Plectara account.” We may reply to confirm the request comes from the account owner. We complete requests within 30 days. Do not include health information in your email.

What Is Deleted

• Your sign-in account: email, name, and user ID.
• The record of your AI sharing choices and your daily AI usage counters on our cloud service.
• When you delete in the app, everything Plectara stores on that device: diary entries, meal photos, profile, medications, saved meals and activities, habits, AI chat, the Home Screen widget snapshot, the health-import connection, and reminders.

Your diary is stored only on your device, never on our servers. An email request deletes your account and cloud records, but it cannot reach a device. To remove the diary from a device without the app open, uninstall Plectara from that device.

What Is Kept, and for How Long

• Cloud service request logs (route, outcome, and timing, with no diary content, findings, or chat messages) are kept for about 30 days.
• If you allowed AI explanation or chat, OpenAI may keep the findings and messages it received for up to 30 days for abuse monitoring, then deletes them.
• Files you exported with Export My Data stay wherever you saved or sent them.

See the privacy policy for full details.